How to Terminate M1 Broadband Contract

Terminating a broadband contract can be a daunting task, especially if you are unsure of the process and the consequences. M1 Broadband is a popular provider in Singapore, and you may find yourself in a situation where you need to terminate your contract with them.

In this article, we`ll provide you with a step-by-step guide on how to terminate your M1 Broadband contract, along with some important considerations.

Step 1: Understand Your Contract Terms

The first step is to review your M1 Broadband contract to understand the terms of termination. Typically, broadband contracts have a minimum subscription period, usually between 12 to 24 months. Terminating the contract before the minimum subscription period can result in early termination charges.

Additionally, you may need to give M1 Broadband a notice period before terminating your contract. The notice period varies depending on the contract, but it is usually between 30 to 90 days.

Step 2: Contact M1 Broadband

Once you understand the terms of your contract, contact M1 Broadband to initiate the termination process. You can do this by calling their customer service or visiting one of their service centers.

During the call or visit, provide your account details and let them know that you wish to terminate your broadband contract. They will ask you for a reason for the termination, so be prepared to provide one.

Step 3: Wait for Confirmation

After initiating the termination process, M1 Broadband will need time to process your request. They will send you an email or letter confirmation of the termination with the final bill, which includes any early termination charges.

It`s important to note that you may still need to pay for the remaining months of your contract, even if you terminate it early. The early termination charges may also include any discounts or promotions that you received during the contract period.

Step 4: Return the Equipment

M1 Broadband will provide you with instructions on how to return the equipment, such as the modem and router, once the termination is confirmed. You will need to follow these instructions and return the equipment to avoid any additional charges.

If you are unable to return the equipment, M1 Broadband may charge you for the equipment`s full value.

Important Considerations

Before terminating your M1 Broadband contract, here are some important considerations to keep in mind:

1. Early termination charges: Terminating the contract before the minimum subscription period can result in early termination charges.

2. Notice period: You may need to give M1 Broadband a notice period before terminating your contract.

3. Final bill: The final bill includes any early termination charges, remaining months of the contract, and equipment charges.

4. Equipment return: You must follow M1 Broadband`s instructions on returning the equipment to avoid additional charges.

Conclusion

Terminating an M1 Broadband contract can be a hassle, but by following the above steps, you can make the process smoother and avoid additional charges. Be sure to review your contract terms, provide the required notice, and return the equipment to avoid any issues.

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